Need help?

Frequently asked questions

Do you have a question for us? We get more of those! Below you will find a selection of the most frequently asked questions.


Can I park my car for free at the hotel and can I reserve a parking space?

Many of the WestCord Hotels offer parking space at the hotel. The costs vary per hotel. Some WestCord Hotels offer free parking. It is not possible to reserve a parking space in advance.

View parking possibilities per WestCord Hotel

What are the check-in and check-out timings at the hotels?

The check-in and check-out timings vary per hotel. Below you will find an overview of these timings. Check-in time is dependent on the fact if your room has been cleaned already. On busy days it can occur that your room is still being cleaned when you check-in, because of course we want you to have a clean room.


Early check-in? This is possible, based on availability and the fact if your room has been cleaned and is ready. Unfortunately we cannot guarantee an early check-in. Do you expect to arrive later in the evening? We advise you to inform us about this.



– WestCord Art Hotel Amsterdam: check-in 3:00 PM, check-out 12:00 PM
– WestCord Fashion Hotel Amsterdam: check-in 3:00 PM, check-out 12:00 PM
– WestCord City Centre Hotel Amsterdam: check-in 3:00 PM, check-out 12:00 PM



Hotel New York: check-in 2:00 PM, check-out 12:00 PM
– ss Rotterdam: check-in 3:00 PM, check-out 11:00 AM



– Hotel Delft: check-in 3:00 PM, check-out 11:00 AM



– WTC Hotel Leeuwarden: check-in 3:00 PM, check-out 11:00 AM


Wadden Islands

– WestCord Hotel de Wadden Vlieland: check-in 3:00 PM, check-out 11:00 AM
– WestCord Strandhotel Seeduyn Vlieland: check-in 3:00 PM, check-out 11:00 AM
– WestCord Hotel Schylge Terschelling: check-in 3:00 PM, check-out 11:00 AM
– WestCord ApartHotel Boschrijck Terschelling: check-in 3:00 PM, check-out 11:00 AM
– WestCord Hotel Noordsee: check-in 3:00 PM, check-out 11:00 AM


Garderen, de Veluwe
– WestCord Hotel de Veluwe: check-in 3:00 PM, check-out 11:00 AM


Raalte, Salland

– WestCord Hotel Salland: check-in 3:00 PM, check-out 11:00 AM

Do you offer rooms suitable for the disabled?

Yes, there are multiple WestCord Hotels which offer rooms that are suitable for the disabled, below you will find an overview. For the exact facilities in the room, pleace contact the concerning hotel directly.


WestCord Fashion Hotel Amsterdam
– WestCord Art Hotel Amsterdam 4-stars
WestCord Hotel Delft
ss Rotterdam
Hotel New York Rotterdam
WestCord WTC Hotel Leeuwarden
WestCord Strandhotel Seeduyn Vlieland
WestCord Hotel Schylge Terschelling
WestCord Hotel Noordsee Ameland
WestCord Hotel de Veluwe

Do you offer gift vouchers for presents?

Yes, you can order a WestCord gift voucher with us at any value you like. These vouchers can be used for a room, lunch or dinner. We will send you the voucher wrapped as a gift. Please contact our Sales & Marketing department via phone number: +31(0)20-8100819 or via

I would like to arrange a surprise in the hotel for family/friends that are staying with you, is that possible?

Yes, that is possible. Are you thinking about offering a (small) bottle of wine on the room, a dinner or do you have another nice suprise in mind? Please contact the concerning hotel to discuss the possibilities!

I forgot something in the hotel, who can I contact?

That happens! Please contact the concerning hotel, they can see if your item is in the los & found section.

I booked a stay on one of the Wadden Islands, where can I book my boat ticket?

If you are traveling to Vlieland or Terschelling, the crossing is operated by Rederij Doeksen, from Harlingen in Friesland. For tickets and all other information about the crossing, please visit the website of Rederij Doeksen. If you are traveling to Vlieland, it is not allowed to bring your car. However, there is plenty of parking space at the harbour in Harlingen.


If you are traveling to Ameland, the crossing is operated by Wagenborg Passagiersdiensten. Please visit the website of Wagenborg Passagiersdiensten for tickets and all other information about the crossing.

What is the difference between a twin bed and a double bed?

A twin bed consists of two bed frames (two single beds). A double bed is a bed for two people.


How much is city tax?

City tax rates for 2019:


Amsterdam: 7% per room per night

Rotterdam: 6,5% per room per night

Leeuwarden: €1,00 per person per night

Delft: €2,95 per person per night

Vlieland: €1,70 per person per night

Terschelling: €1,70 per person per night

Ameland: €1,55 per person per night

Garderen (de Veluwe): €1,50 per person per night

Raalte (Salland): €1,00 per person per night

Can I bring my dog to the hotel?

Your dog is very much welcomed in the following WestCord Hotels:


– Strandhotel Seeduyn Vlieland
– ApartHotel Boschrijck Terschelling
– Hotel Noordsee Ameland


This is always on request, please contact us in advance!

Until what age kids can stay for free on the Wadden Islands?

Babies from the age of 0 till 2 years stay for free at WestCord Hotels on the Wadden Islands.

For children from the age of 2 till 9 years there are adjusted children’s rates, these vary per hotel and are indicated during the booking process.


Cancellation or changing my booking

I want to change or cancel my reservation, how can I do that?

If you have made an online reservation, you can change or cancel this via ‘My booking’, in the right corner of the screen.


You can find your reservation by entering your email addresss and you reservation number which is stated on your reservation confirmation.


Otherwise, please contact the concerning hotel.

Please note: it is not possible to change or cancel a Non-Refundable (Hot Deal) reservation with restrictions. 

Could not find the answer to your question? Please visit the contact page and contact the concerning hotel.

WestCord Hotels logo small

Please wait while we select the best prices for you.