Wallet FAQs

Generic Questions

After completing the online check-in, you can add your room key to Apple Wallet. Simply click on the wallet icon and your key will be added. Your room key will be activated once the check-in time has started and the room is ready. To use your room key, simply hold your iPhone or Apple Watch near the door lock.

After completing the online check-in, you can add your room key to Google Wallet. Simply click on the wallet icon and your key will be added. Your room key will be activated once the check-in time has started and the room is ready. To use your room key, simply hold your Phone near the door lock.

Simply use the link that was provided to you in your confirmation or pre stay email. After completing the online check in the wallet key can be added to your phone.

To add and use a room key in Apple Wallet, an iPhone 6S or later, or iPhone SE (2nd generation), with the latest version of iOS is required. Optionally, an Apple Watch Series 5 or later, or Apple Watch SE, with the latest version of Apple watchOS.
To add and use a room key in Google Wallet, an Android 9 or higher with NFC turned on. The latest version of Google Wallet app (recommended).

The room key can be used at Donia Huys on Vlieland.

Yes, you can use both.

If you have booked multiple rooms on the same date the room key cannot be issued, yet. If you have booked the same hotel on multiple dates each stay will be represented with its own room key in Wallet. Only the room key for your current stay will be activated when you check in.

In addition to your room, your room key can also be used to access the same hotel spaces where you would use a physical key card:

  • At the elevator to reach your floor
  • At the hotel’s main entrance
  • At the hotel’s night entrance if you arrive outside of our opening hours

Apple specific Questions

Now you can add your room key to Apple Wallet and access your hotel room with only your iPhone and Apple Watch. It’s easy, convenient, and private.

When your room key is added to Apple Wallet on your iPhone and Apple Watch, it’s stored on your device, which means Apple doesn’t see the spaces you access or when. Your data is private and secure.

When you add a room key to Apple Wallet on your iPhone, it is automatically added to your paired Apple Watch. Once your room key has been added, simply hold your Apple Watch near the reader to unlock.

With Express Mode, you don’t need to wake or unlock your iPhone or Apple Watch to use your room key in Apple Wallet.

If your iPhone needs to be charged, your room key in Apple Wallet will still work. On iPhone XS, XS Max, XR, and more recent devices, Power Reserve provides up to five hours of access after the device’s battery needs to be charged, so you can still get inside.

If your iPhone or Apple Watch is misplaced or lost, you should use Find My iPhone to suspend or deactivate your card in Apple Wallet. Instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472. Your room key in Apple Wallet will then be reactivated once your device is recovered. You can reactivate a found device that was suspended via iCloud.com.

Google/Android specific Questions

If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete/wipe a lost device. Find, secure, or erase a lost Android device – Google Account Help